Privacy Policy

1. Scope of this Privacy Policy

This Privacy Policy applies to personal information processed by Revox in connection with the Services, including information collected through our website, platform, customer accounts, conversational voice agents, call recordings, transcripts, integrations, support interactions, analytics, billing, and related business operations.

This Privacy Policy does not apply to information processed solely on behalf of a Customer where Revox acts as a service provider, processor, subprocessor, or similar role under applicable privacy laws. In such circumstances, the Customer that controls the information remains responsible for its own privacy practices, notices, disclosures, consents, lawful bases, and legal obligations.

Where Revox processes personal information on behalf of a Customer, Revox will process such information only in accordance with the Customer’s documented instructions, the Terms of Service, this Privacy Policy, any applicable data processing addendum, and applicable law.

2. Individuals Covered by this Privacy Policy

This Privacy Policy applies to personal information relating to:

• Customers and Authorized Users, including individuals who create accounts, administer subscriptions, configure voice agents, manage workflows, access dashboards, connect integrations, or otherwise use the Services.
• Call Participants, including callers, prospective customers, existing customers, policyholders, applicants, claimants, business contacts, and other individuals whose communications may be processed through the Services.
• Website Visitors, including individuals who visit our website, request information, submit forms, subscribe to communications, book demos, or otherwise interact with Revox online.
• Business Contacts and Prospects, including representatives of companies, agencies, brokers, vendors, partners, and other organizations with whom Revox communicates.

Different privacy rights and obligations may apply depending on an individual’s relationship with Revox, the Services being used, applicable law, and the role Revox performs in connection with the relevant information.

3. Information We Collect and Process

The categories of personal information processed by Revox vary depending on the Services used, the manner in which the Services are configured, and an individual’s relationship with Revox.

Revox may collect account information, subscription information, business contact information, company information, billing information, customer support information, technical information, usage information, and information necessary to administer and provide the Services.

Revox may also collect information relating to the configuration and operation of the Services, including workflow settings, AI agent configurations, voice settings, call routing settings, integrations, prompts, scripts, knowledge sources, automation settings, intake logic, escalation settings, analytics settings, and related operational information.

Customers may use the Services to communicate with callers, prospective customers, policyholders, applicants, existing customers, and other individuals. In connection with such communications, Revox may process personal information including names, telephone numbers, email addresses, appointment information, insurance-related information, communication content, call recordings, call transcripts, communication summaries, call metadata, call outcomes, call dispositions, intake records, and related communication records.

The Services may utilize artificial intelligence technologies to analyze, transcribe, summarize, classify, extract, organize, route, and process communications. As part of these activities, Revox may generate summaries, classifications, structured intake records, workflow recommendations, communication insights, sentiment or intent signals, and other information derived from communications processed through the Services.

Certain communications processed through the Services may contain information that is considered sensitive under applicable law, including information relating to health, insurance coverage, claims, finances, household information, accident details, employment, property, vehicles, protected characteristics, minors, or other information voluntarily provided during communications.

Revox does not intentionally request sensitive personal information unless such information is provided by a Customer, Call Participant, Authorized User, or is required for a Customer-configured communication workflow. Customers are responsible for determining whether sensitive information should be collected, for limiting collection to what is necessary, and for providing any legally required notices, consents, authorizations, or opt-out rights.

Revox may automatically collect technical and usage information, including IP addresses, browser information, device identifiers, operating systems, usage logs, analytics information, session information, diagnostic information, security logs, authentication data, integration logs, and performance data.

We may also receive information from third-party service providers, telecommunications providers, artificial intelligence providers, analytics providers, payment processors, identity providers, integration providers, data hosting providers, and other vendors that support the operation of the Services.

4. How We Use Information

Revox uses personal information for legitimate business, operational, security, compliance, and service-related purposes associated with providing and supporting the Services.

We may use personal information to establish and administer customer accounts, authenticate users, manage subscriptions, process payments, provide customer support, respond to inquiries, communicate with customers, provide onboarding, configure Services, and fulfill our contractual obligations.

We may use personal information to operate, maintain, and deliver the Services, including the operation of conversational voice agents, communication workflows, call handling systems, call routing functionality, transcription services, analytics tools, reporting features, workflow automation capabilities, integrations, and related platform functionality.

Where Customers utilize the Services to communicate with callers, prospective customers, policyholders, applicants, existing customers, or other individuals, Revox may process personal information relating to such communications solely as necessary to provide the Services on behalf of Customers and in accordance with applicable law.

We may use personal information to generate call transcripts, communication summaries, structured intake records, communication analytics, workflow actions, classifications, operational insights, and other outputs generated through the functionality of the Services.

Revox may use personal information to monitor, maintain, secure, troubleshoot, analyze, improve, and optimize the performance, reliability, functionality, usability, and security of the Services. This may include identifying technical issues, preventing fraud, detecting unauthorized activity, investigating security incidents, enforcing our agreements, protecting our systems, and maintaining the integrity of our platform.

Where permitted by applicable law, Revox may use aggregated, anonymized, or de-identified information for research, analytics, product development, service improvement, benchmarking, quality assurance, performance evaluation, security monitoring, and other legitimate business purposes. Revox does not use Customer Data, call recordings, call transcripts, or communications processed through the Services to train publicly available artificial intelligence models.

We may use personal information to comply with applicable laws, regulations, governmental requests, legal processes, court orders, regulatory obligations, industry requirements, and lawful requests from competent authorities.

We may also use personal information to establish, exercise, or defend legal claims; protect the rights, property, safety, and security of Revox, our Customers, Call Participants, and other individuals; and enforce our agreements, policies, and legal rights.

In connection with a merger, acquisition, financing transaction, corporate reorganization, sale of assets, bankruptcy, or other corporate transaction involving Revox, personal information may be used, disclosed, or transferred as part of the evaluation, negotiation, or completion of such transaction, subject to applicable confidentiality and legal requirements.

Where required by applicable law, Revox will obtain consent or rely upon another lawful basis before processing personal information for purposes that require such consent or lawful basis.

5. How We Share Information

Revox does not sell personal information and does not disclose personal information to third parties for their own independent marketing purposes.

We may share personal information with service providers, contractors, vendors, subprocessors, and other third parties that assist us in operating, providing, maintaining, securing, supporting, and improving the Services. Such parties may include cloud infrastructure providers, telecommunications providers, artificial intelligence and machine learning service providers, transcription providers, analytics providers, payment processors, customer support providers, security providers, identity verification providers, email providers, CRM providers, and other technology vendors that support the operation of the Services.

Revox permits such service providers to access personal information only as necessary to perform services on Revox’s behalf and subject to appropriate contractual, confidentiality, security, data protection, and legal obligations.

We may disclose personal information where necessary to comply with applicable law, regulation, court order, governmental request, legal process, regulatory obligation, or lawful request from a competent authority.

We may disclose personal information where we reasonably believe such disclosure is necessary to protect the rights, property, safety, security, or legal interests of Revox, our Customers, Call Participants, other users of the Services, or third parties, including in connection with the prevention, investigation, detection, or prosecution of fraud, security incidents, unauthorized activity, or other unlawful conduct.

Where a Customer utilizes the Services to communicate with Call Participants, information processed through the Services may be made available to that Customer and its authorized personnel in accordance with the configuration and functionality of the Services.

We may share information with professional advisors, auditors, insurers, accountants, legal counsel, financing sources, investors, and other advisors where reasonably necessary in connection with the operation of our business, the protection of our legal interests, corporate governance matters, financing activities, or strategic transactions.

In connection with a merger, acquisition, financing transaction, corporate reorganization, sale of assets, bankruptcy proceeding, or other corporate transaction involving Revox, personal information may be disclosed to prospective or actual counterparties, advisors, financing sources, and other participants involved in the transaction, subject to appropriate confidentiality and legal safeguards.

Revox may disclose aggregated, anonymized, or de-identified information that does not reasonably identify an individual for lawful business purposes, including analytics, benchmarking, research, service improvement, reporting, and industry analysis.

Where required by applicable law, Revox will obtain consent before sharing personal information in circumstances where consent is required.

5A. SMS Messaging and Mobile Information

Revox and its Customers may use mobile phone numbers to send transactional text messages requested by Call Participants, including appointment-booking links, insurance quote intake forms, service-related follow-ups, and other information specifically requested during an interaction with a Revox-powered voice agent.

Message frequency varies based on the individual’s requests and interactions with the applicable Customer. In most cases, a Call Participant will receive one message per request, although additional messages may be sent when necessary to complete or support the requested interaction. Message and data rates may apply.

Mobile phone numbers, SMS opt-in data, and SMS consent will not be sold, rented, shared, transferred, or disclosed to third parties or affiliates for their own marketing or promotional purposes. Revox may share this information only with service providers, telecommunications providers, and subprocessors as necessary to deliver the requested messaging services, comply with applicable law, protect the security of the Services, or otherwise provide the Services on behalf of the applicable Customer.

Call Participants may reply STOP to opt out of future text messages at any time or reply HELP for assistance.

6. Call Recordings, Transcription, AI Processing and AI Disclosures

The Services are designed to facilitate communications between Customers and Call Participants through conversational voice agents, communication workflows, call handling systems, and related functionality.

In connection with the operation of the Services, communications processed through the Services may be recorded, transcribed, analyzed, summarized, categorized, routed, stored, and otherwise processed in accordance with Customer configurations, service settings, and applicable law.

The Services may utilize artificial intelligence technologies to generate transcripts, communication summaries, classifications, extracted information, structured intake records, workflow actions, operational insights, and other outputs derived from communications processed through the Services.

Customers determine how the Services are configured and whether particular recording, transcription, AI interaction, communication handling, retention, routing, or workflow features are enabled. Revox does not independently determine whether a particular communication should be recorded, monitored, disclosed, retained, or processed.

Customers remain solely responsible for determining whether applicable law requires notice, disclosure, consent, authorization, opt-out rights, human review, or any other legal basis in connection with the recording, monitoring, transcription, storage, processing, analysis, or automation of communications and for ensuring compliance with all applicable laws and regulations.

Customers are solely responsible for providing any legally required notice or disclosure that a Call Participant is interacting with an artificial intelligence system, automated system, synthetic voice, prerecorded voice, artificial voice, AI-generated communication, or automated decision-support tool. Customers must not use the Services in a manner that misleads individuals into believing they are speaking with a human where applicable law requires disclosure or where such disclosure would be necessary to avoid deception.

Customers are responsible for configuring any greeting, disclosure, consent prompt, transfer flow, opt-out flow, or recording notice necessary for their use of the Services. Revox may make settings, templates, or sample language available, but such materials are provided for convenience only and do not constitute legal advice or a determination that any particular configuration satisfies Customer’s legal obligations.

Communications processed through the Services may contain personal information, sensitive information, insurance-related information, or other information voluntarily provided by Call Participants during interactions with Customers. Revox processes such information solely for the purpose of providing, operating, maintaining, supporting, securing, and improving the Services and as otherwise described in this Privacy Policy.

Automated outputs may include transcripts, summaries, classifications, extracted fields, workflow recommendations, communication insights, and similar information. Automated outputs are generated through technology systems and may not always be accurate, complete, current, lawful, or free from error.

Customers remain responsible for reviewing, evaluating, and independently determining the appropriateness of any outputs generated through the Services before relying upon such outputs for business, operational, regulatory, insurance, legal, financial, or commercial purposes.

Revox does not use Customer Data, call recordings, call transcripts, or communications processed through the Services to train publicly available artificial intelligence models.

Where permitted by applicable law, Revox may utilize aggregated, anonymized, or de-identified information derived from the operation of the Services for product development, service improvement, analytics, quality assurance, security monitoring, research, benchmarking, and other legitimate business purposes.

Nothing in this Privacy Policy shall be interpreted as transferring responsibility for communications conducted through the Services from the Customer to Revox. Customers remain responsible for the communications they conduct, the individuals they contact, the information they collect, the purposes for which they process information, and their compliance with applicable legal and regulatory requirements.

7. Telecommunications, TCPA, Do-Not-Call, Call Consent and Similar Laws

Customer acknowledges that use of the Services may involve telephone calls, AI-generated voice communications, prerecorded or artificial voice functionality, call recording, call transcription, SMS or text messaging, voicemail, outbound calling, inbound calling, call transfer, and other telecommunications-related activities.

Customer is solely responsible for complying with all laws, regulations, rules, and industry standards applicable to its communications, including the Telephone Consumer Protection Act, Telemarketing Sales Rule, CAN-SPAM Act, state mini-TCPA laws, state telemarketing laws, Do Not Call rules, caller identification rules, call recording laws, wiretapping and eavesdropping laws, consent rules, opt-out and revocation requirements, insurance-specific communication rules, privacy laws, consumer protection laws, and any rules governing artificial voice, prerecorded voice, automated calls, autodialing, outbound calls, SMS, or telemarketing.

Customer is solely responsible for determining whether prior express consent, prior express written consent, business relationship exemptions, transactional exemptions, call recording consent, AI disclosure, or any other consent, authorization, disclosure, or legal basis is required before using the Services to contact, record, transcribe, monitor, analyze, store, or otherwise process communications with any individual.

Customer must not use the Services to place unlawful calls, send unlawful messages, conduct unauthorized telemarketing, engage in deceptive communications, impersonate any person or organization, contact individuals who have opted out or revoked consent, or contact individuals on any applicable internal, state, federal, industry, or contractual do-not-call list unless legally permitted.

Customer is responsible for maintaining and honoring suppression lists, do-not-call lists, opt-out lists, consent records, revocation records, call logs, disclosure records, and any other records required to demonstrate compliance with applicable communications laws.

Customer must promptly honor any request by an individual to opt out of, revoke consent to, stop, unsubscribe from, or otherwise limit communications, recordings, transcription, AI interaction, or automated processing where required by applicable law or by Customer’s own policies.

Revox does not generate, provide, verify, cleanse, or certify leads, telephone numbers, marketing lists, prospect databases, consumer lists, or customer records. Customer is solely responsible for the source, legality, accuracy, permission status, consent status, and permitted use of all contacts and telephone numbers used in connection with the Services.

Revox may suspend or restrict access to the Services where Revox reasonably determines that Customer’s use may violate applicable communications laws, create regulatory risk, cause carrier blocking or filtering, trigger complaints, harm Revox’s infrastructure or reputation, or expose Revox, its providers, or other customers to legal, operational, security, or reputational risk.

8. International Data Transfers

Revox is headquartered in the United States and may process, store, access, transfer, and otherwise handle personal information in the United States and other jurisdictions in which Revox, its affiliates, service providers, contractors, vendors, subprocessors, or technology partners operate.

As a result, personal information may be transferred to, stored in, or accessed from jurisdictions that may have data protection laws different from those of an individual’s country, state, province, or region of residence.

Where required by applicable law, Revox implements appropriate safeguards designed to protect personal information transferred across borders. Such safeguards may include contractual protections, data processing agreements, standard contractual clauses approved by relevant regulatory authorities, technical and organizational security measures, transfer impact assessments, vendor assessments, and other lawful transfer mechanisms recognized under applicable law.

Customers acknowledge that the operation of the Services may involve the use of cloud infrastructure providers, telecommunications providers, artificial intelligence service providers, analytics providers, support providers, and other technology vendors that may process information in multiple jurisdictions.

Revox takes reasonable steps to ensure that international transfers of personal information are conducted in a manner consistent with applicable legal requirements and that appropriate safeguards are implemented where required.

9. Data Retention

Revox retains personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Privacy Policy, comply with applicable legal obligations, resolve disputes, enforce agreements, protect the security and integrity of the Services, and support legitimate business operations.

The length of time personal information is retained may vary depending on the nature of the information, the Services involved, Customer configurations, contractual requirements, legal obligations, operational needs, security considerations, dispute resolution needs, backup cycles, and other relevant circumstances.

Unless otherwise stated in an applicable agreement, configured by Customer through available settings, or required by law, Revox may apply the following retention principles:

• Account, billing, subscription, and business records may be retained for the duration of the Customer relationship and for a reasonable period thereafter as necessary for accounting, tax, audit, legal, fraud prevention, dispute resolution, and business recordkeeping purposes.
• Call recordings, call transcripts, AI-generated summaries, communication metadata, intake records, analytics, and workflow records may be retained while the Customer account is active, until deleted by the Customer through available functionality, or for the period required to provide the Services.
• Upon termination, cancellation, or expiration of a Customer account, Revox may retain Customer Data for a limited post-termination period to permit account recovery, export, transition, audit, legal compliance, fraud prevention, security, dispute resolution, or enforcement of agreements.
• Following the applicable retention period, Revox may delete, anonymize, aggregate, archive, or de-identify personal information unless retention is required or permitted by law, contractual obligations, security purposes, fraud prevention, backup integrity, or legitimate business needs.
• Backup copies may persist for a limited period in secure backup systems until overwritten or deleted in the ordinary course of backup operations, unless preserved for legal, security, or disaster recovery purposes.

Customers may have the ability to configure certain retention settings made available through the Services. Retention settings selected by a Customer may affect the duration for which certain categories of information are retained.

Where reasonably possible and appropriate, Revox may delete, anonymize, aggregate, or de-identify personal information that is no longer required for the purposes for which it was collected.

Certain information may be retained for longer periods where necessary to comply with legal obligations, resolve disputes, investigate incidents, protect legal rights, enforce agreements, maintain security, prevent fraud, support regulatory compliance, satisfy insurance or telecommunications obligations, or satisfy other lawful business purposes.

10. Data Security

Revox maintains administrative, technical, physical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, misuse, destruction, or other unauthorized processing.

Such measures may include access controls, authentication mechanisms, encryption technologies, monitoring systems, logging procedures, network security controls, vendor management practices, employee confidentiality obligations, incident response procedures, least-privilege access, environment separation, and other safeguards designed to support the security and integrity of the Services.

Revox periodically reviews and updates its security practices as appropriate in light of evolving technology, operational requirements, legal obligations, industry practices, and identified risks.

Access to personal information is limited to authorized personnel, service providers, contractors, subprocessors, and other parties who require such access for legitimate business, operational, legal, security, or service-related purposes.

Despite our efforts to protect personal information, no method of transmitting, storing, processing, or securing information can be guaranteed to be completely secure. Accordingly, Revox cannot guarantee the absolute security of personal information and assumes no responsibility for unauthorized access, disclosure, loss, interception, alteration, or destruction resulting from circumstances beyond its reasonable control.

Customers are responsible for maintaining the confidentiality of account credentials, protecting access to their accounts, implementing appropriate internal security practices, managing Authorized User access, configuring integrations securely, and promptly notifying Revox of any known or suspected unauthorized access, security incident, or compromise involving the Services.

Where required by applicable law, Revox will take appropriate steps to investigate, respond to, and provide notice of certain security incidents in accordance with its legal obligations.

11. Data Processing Addendum and Customer Processing Instructions

For business Customers, Revox may act as a service provider, processor, subprocessor, or similar role when processing personal information on behalf of the Customer. In such cases, the Customer acts as the business, controller, or similar responsible party with respect to the purposes and means of processing Customer Data.

Where required by applicable privacy or data protection law, Revox will make available, enter into, or incorporate a Data Processing Addendum or similar data protection terms addressing the processing of Customer Data. Such terms may include provisions relating to processing instructions, confidentiality, security measures, subprocessors, assistance with data subject requests, breach notification, deletion or return of data, audits, international transfers, and compliance with applicable data protection laws.

Customer is responsible for ensuring that it has all rights, permissions, consents, notices, disclosures, contracts, lawful bases, and authority necessary to provide Customer Data to Revox and to permit Revox and its service providers to process Customer Data in connection with the Services.

Revox will not process Customer Data for purposes materially outside the provision, maintenance, security, support, improvement, and lawful operation of the Services unless permitted by the Customer, applicable agreement, this Privacy Policy, or applicable law.

If there is a conflict between this Privacy Policy and an executed data processing addendum or other written agreement between Revox and a Customer, the more specific written agreement will control with respect to the subject matter of the conflict.

12. Subprocessors and Third-Party Providers

Revox may use subprocessors, vendors, service providers, contractors, and technology partners to provide, host, secure, support, analyze, improve, and operate the Services. These providers may process personal information only as necessary to perform services for Revox or the relevant Customer and subject to appropriate contractual, confidentiality, security, and data protection obligations.

Subprocessors and third-party providers may include providers of cloud hosting, database infrastructure, telecommunications, call routing, phone numbers, AI models, speech-to-text, text-to-speech, transcription, analytics, logging, error monitoring, payment processing, authentication, email delivery, customer support, CRM, workflow automation, data storage, security, and compliance tooling.

Depending on the Services used and Customer configuration, subprocessors may include providers such as artificial intelligence providers, voice technology providers, telephony providers, payment processors, cloud infrastructure providers, analytics providers, customer support providers, and integration providers. Revox may add, remove, or replace subprocessors from time to time as necessary to operate and improve the Services.

Revox will take reasonable steps designed to ensure that subprocessors process personal information in a manner consistent with applicable law, this Privacy Policy, applicable agreements, and appropriate contractual safeguards.

Where required by applicable law or an applicable agreement, Revox will provide information about relevant subprocessors upon request or through a subprocessor list made available through the Services, by email, or on Revox’s website. Customers are responsible for reviewing such subprocessor information and raising any objections in the manner and timeframe specified in the applicable agreement or data processing addendum.

13. California and Other U.S. State Privacy Rights

Depending on your state of residence and applicable law, including the California Consumer Privacy Act as amended by the California Privacy Rights Act and similar U.S. state privacy laws, you may have specific rights regarding your personal information.

Subject to applicable limitations and exceptions, these rights may include:

• The right to know or confirm whether Revox processes your personal information.
• The right to access personal information collected, used, disclosed, or shared about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of personal information.
• The right to obtain a copy of personal information in a portable format, where applicable.
• The right to opt out of the sale or sharing of personal information, where applicable.
• The right to limit the use or disclosure of sensitive personal information, where applicable.
• The right to opt out of certain targeted advertising, profiling, or automated decision-making activities, where applicable.
• The right not to be discriminated against for exercising applicable privacy rights.

Revox does not sell personal information and does not knowingly share personal information for cross-context behavioral advertising as those terms are defined under California privacy law, unless we provide a legally compliant notice and opt-out mechanism.

Revox does not use or disclose sensitive personal information for purposes that would require a right to limit under California privacy law unless we provide a legally compliant notice and mechanism where required.

Where Revox processes personal information on behalf of a Customer, Revox may be acting as a service provider or processor. In such circumstances, Revox may direct privacy requests to the relevant Customer, and the Customer may be responsible for responding to the request. Revox may assist the Customer in responding to such requests where appropriate and required by applicable law or contract.

To exercise applicable privacy rights, you may contact Revox at admin@revoxai.io. Revox may request information reasonably necessary to verify your identity and request. Authorized agents may submit requests where permitted by applicable law, provided that Revox may require proof of authorization and verification of the request.

Revox will respond to applicable requests within the time periods required by applicable law. Revox reserves the right to decline, limit, or charge a reasonable fee for requests where permitted by applicable law, including where requests are manifestly unfounded, excessive, repetitive, fraudulent, abusive, unverifiable, or not required to be fulfilled under applicable law.

14. General Privacy Rights

Depending on your location, applicable law, and the nature of your relationship with Revox, you may have certain rights regarding your personal information.

Such rights may include the right to request access to personal information, request correction of inaccurate information, request deletion of personal information, request restriction of processing, object to certain processing activities, request portability of personal information, withdraw consent where processing is based on consent, and exercise any other rights available under applicable law.

The availability, scope, and applicability of these rights may vary depending on the jurisdiction, the nature of the information involved, the legal basis for processing, and the specific circumstances of the processing activity.

In certain circumstances, Revox may be unable to fulfill a request where an exception, legal obligation, contractual requirement, security concern, legitimate interest, regulatory requirement, or other lawful basis permits or requires the continued processing of information.

Where Revox processes personal information on behalf of a Customer, Revox may direct the individual making the request to the relevant Customer, which may be the party responsible for responding to the request under applicable law.

Where Revox acts solely as a processor, service provider, or similar role on behalf of a Customer, Revox may be required to refer the request to the relevant Customer and may assist the Customer in responding to the request where appropriate and as required by applicable law.

In certain circumstances, Revox may not be able to identify a specific individual from information available to it and may therefore be unable to verify, locate, associate, or fulfill a request relating to particular information. Revox reserves the right to request additional information where reasonably necessary to verify a request and protect the privacy, security, and rights of individuals.

Individuals wishing to exercise applicable privacy rights may contact Revox at admin@revoxai.io. Revox may request additional information to verify the identity of the requesting individual before processing a request.

Individuals may also have the right to lodge a complaint with a competent data protection authority, supervisory authority, attorney general, or other regulatory body if they believe their personal information has been processed in violation of applicable law.

15. Third-Party Services and Links

The Services may integrate with, connect to, rely upon, or otherwise interact with third-party services, applications, platforms, websites, telecommunications providers, artificial intelligence providers, payment processors, analytics providers, and other third-party technologies.

This Privacy Policy applies solely to the processing of personal information by Revox and does not apply to the privacy practices, policies, or activities of any third party.

Where Customers choose to utilize third-party integrations or services in connection with the Services, personal information may be processed by such third parties in accordance with their own terms, privacy policies, contractual commitments, and legal obligations.

Revox does not control and is not responsible for the privacy, security, availability, content, policies, or practices of third-party services, websites, products, or platforms.

Customers and individuals are encouraged to review the privacy policies and terms of any third-party services with which they interact.

The inclusion of any integration, connection, compatibility, or reference to a third-party service does not constitute an endorsement, representation, warranty, or guarantee by Revox regarding such third party or its products, services, privacy practices, or security measures.

16. Children’s Privacy

The Services are intended for use by businesses, insurance agencies, insurance professionals, and other commercial organizations and are not directed to children.

Revox does not knowingly collect, solicit, market to, or process personal information directly from children under the age required by applicable law to provide valid consent for the processing of personal information.

Customers are responsible for determining whether communications processed through the Services involve minors and for ensuring compliance with any legal obligations applicable to the collection, recording, monitoring, processing, or disclosure of information relating to minors.

If Revox becomes aware that personal information has been collected from a child in violation of applicable law, Revox may take reasonable steps to delete such information, restrict access to such information, or otherwise address the matter in accordance with applicable legal requirements.

Parents, legal guardians, or individuals who believe that a child may have provided personal information through the Services may contact Revox at admin@revoxai.io.

17. Changes to This Privacy Policy

Revox reserves the right to modify, amend, update, or revise this Privacy Policy at any time to reflect changes in the Services, applicable law, regulatory requirements, industry practices, business operations, technologies, security measures, subprocessors, or other relevant circumstances.

Any updated version of this Privacy Policy will become effective upon publication unless otherwise required by applicable law.

Where required by applicable law, Revox may provide notice of material changes through the Services, by email, through customer accounts, or by other reasonable means.

The date of the most recent revision will be indicated at the beginning or end of this Privacy Policy.

Continued access to or use of the Services following the effective date of an updated Privacy Policy may constitute acknowledgment of the revised Privacy Policy to the extent permitted by applicable law.

Nothing in this section shall limit any rights or obligations that may arise under applicable law with respect to notice, consent, or other legal requirements relating to changes in privacy practices.

18. Contact Information

If you have any questions, requests, concerns, or complaints regarding this Privacy Policy, the Services, Revox’s privacy practices, or privacy rights, you may contact Revox using the information below:

Revox AI LLC

2810 N Church St #759918

Wilmington, Delaware 19802

New Castle County, Delaware

United States

Email: admin@revoxai.io

Revox will make reasonable efforts to review and respond to inquiries, privacy requests, and complaints in accordance with applicable law and its internal procedures.

19. Final Provisions

This Privacy Policy is intended to provide transparency regarding Revox’s processing of personal information in connection with the Services.

Nothing in this Privacy Policy shall be interpreted as creating contractual rights beyond those required by applicable law or otherwise modifying any agreement between Revox and its Customers.

If any provision of this Privacy Policy is determined to be invalid, unlawful, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by applicable law.

This Privacy Policy shall be interpreted in a manner consistent with applicable privacy, data protection, telecommunications, artificial intelligence, consumer protection, insurance, and other relevant laws and regulations.