Privacy Policy

1. Information We Collect

We may collect:

• account information, such as name, email, company name, role, login details, and billing information;
• agency information, such as agency name, logo, phone numbers, team members, settings, workflows, and integrations;
• caller and customer information, such as names, phone numbers, emails, addresses, quote details, service request details, call notes, and intake information;
• call data, such as call recordings, transcripts, summaries, duration, direction, status, transfer details, and termination reasons;
• AI configuration data, such as prompts, knowledge sources, tools, agent settings, scripts, and dynamic variables;
• usage and device data, such as IP address, browser, device type, pages viewed, log data, analytics events, and cookies;
• payment and subscription data processed through payment providers.

2. How We Use Information

We use information to:

• provide and operate Revox;
• answer and route calls through AI agents;
• create transcripts, summaries, intake records, and workflow records;
• send emails, booking links, notifications, and follow-ups;
• support phone numbers, call transfers, outbound calls, and related communications;
• provide customer support and troubleshoot issues;
• process billing, subscriptions, usage, and overages;
• secure, monitor, debug, and improve the platform;
• comply with legal obligations;
• enforce our Terms of Service;
• prevent fraud, abuse, spam, and unauthorized use.

3. AI Processing

Revox may process call content, transcripts, prompts, knowledge sources, and intake information using AI models and third-party AI infrastructure to provide the service.

AI processing may generate outputs such as summaries, classifications, extracted fields, suggested next steps, transcripts, call records, and intake records. These outputs may be inaccurate or incomplete and should be reviewed by the user.

4. Call Recordings and Transcripts

If enabled, Revox may record, transcribe, summarize, and analyze calls. Users are responsible for providing all legally required notices and obtaining any legally required consent for call recording, transcription, monitoring, and AI processing.

5. Communications Data, SMS, and Consent

If you use Revox for calls, outbound calls, SMS, booking links, campaigns, or follow-ups, we may process the contact information and communication content needed to provide those services.

We do not sell personal information. We do not share SMS opt-in or text messaging consent data with third parties for their independent marketing purposes. We may share such information with carriers, aggregators, messaging providers, telecom providers, and service providers as necessary to provide messaging and communications services.

6. How We Share Information

We may share information with:

• service providers that help us provide hosting, voice, SMS, email, AI processing, analytics, payments, security, and support;
• telecom carriers, messaging providers, aggregators, and infrastructure providers;
• payment processors;
• integration providers you choose to connect;
• legal, regulatory, or law enforcement authorities when required or appropriate;
• parties involved in a merger, acquisition, financing, reorganization, or sale of assets;
• professional advisors such as lawyers, accountants, and security consultants.

We do not sell personal information.

7. User Responsibility for Customer Data

Users are responsible for ensuring they have the right to provide customer, prospect, caller, and insured information to Revox. Users are responsible for obtaining required consents for calls, recordings, AI voice communications, SMS, outbound campaigns, follow-ups, and data processing.

8. Data Retention

We retain personal information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, prevent abuse, maintain business records, and support legitimate business purposes.

After cancellation or termination, access to the platform stops immediately. Data may be retained for a limited period for backup, legal, compliance, fraud prevention, accounting, security, or operational purposes unless deletion is required by law or agreed in writing.

9. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No system is completely secure, and we cannot guarantee absolute security.

10. Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to operate, secure, analyze, and improve our website and platform. Users may control cookies through browser settings where available.

11. International Processing

Information may be processed in the United States and other countries where Revox or its service providers operate. By using Revox, you understand that information may be transferred to and processed in countries outside your location.

12. Your Rights

Depending on your location, you may have rights to access, correct, delete, export, or restrict the processing of your personal information, or to object to certain processing.

To make a privacy request, contact us at: privacy@revoxai.io

We may need to verify your identity before processing a request.

13. Children

Revox is not intended for children under 18. We do not knowingly collect personal information from children.

14. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted with a new “Last Updated” date.

15. Contact

Questions about this Privacy Policy may be sent to:

Revox — Email: privacy@revoxai.io