Terms of Service

1. Definitions

For purposes of these Terms:

"Account" means an account created to access or use the Services.

"Authorized User" means any employee, contractor, representative, administrator, or other individual authorized by Customer to access or use the Services.

"Customer Data" means any data, information, communications, contact records, call recordings, call transcripts, contact information supplied by Customer, prompts, workflows, configurations, documents, files, or other materials submitted to, stored in, transmitted through, or generated through the Services by or on behalf of Customer.

"Documentation" means any user guides, technical materials, policies, instructions, support resources, or documentation made available by Revox relating to the Services.

"Services" means the software platform, conversational voice systems, call handling functionality, transcription capabilities, integrations, APIs, analytics tools, websites, applications, and related services provided by Revox.

"Subscription" means Customer's paid access to the Services under a selected plan or commercial arrangement.

"Third-Party Services" means products, services, applications, telecommunications providers, artificial intelligence providers, integrations, or technologies supplied by parties other than Revox.

2. Acceptance of These Terms

By creating an Account, subscribing to a plan, executing an order form, accessing the Services, or otherwise using the Services, Customer agrees to be bound by these Terms. These Terms apply to all Authorized Users accessing the Services through Customer's Account. Customer acknowledges that continued use of the Services following any update to these Terms constitutes acceptance of the revised Terms.

3. The Services

Revox provides software and technology solutions designed to help insurance agencies and related businesses manage customer communications through AI-powered voice agents, conversational workflows, call handling tools, transcription services, analytics, and related software functionality (collectively, the "Services").

The Services are intended to support operational efficiency and customer engagement. Revox provides technology infrastructure and software tools only.

Revox is not an insurance carrier, insurance company, insurance broker, insurance producer, underwriting organization, financial institution, legal advisor, or regulatory advisor. Revox does not sell insurance products, issue insurance policies, determine coverage, provide underwriting services, generate leads, or guarantee business outcomes.

Customer remains solely responsible for its business activities, customer communications, regulatory obligations, and professional responsibilities.

Revox may modify, improve, add, remove, suspend, or discontinue features of the Services from time to time in order to maintain, improve, or evolve the platform.

4. Eligibility and Accounts

The Services are intended for business use only.

By creating an account, Customer represents and warrants that all information provided to Revox is accurate, complete, and current and that Customer has the legal authority to enter into these Terms.

Customer is responsible for maintaining the confidentiality of account credentials and for all activities occurring under its account, whether performed by employees, contractors, administrators, or other authorized users.

Customer shall promptly notify Revox of any suspected unauthorized access, misuse of an account, or security incident affecting the Services.

Revox reserves the right to suspend or restrict access to the Services where reasonably necessary to protect the security, integrity, or lawful operation of the platform.

5. Subscription Plans and Billing

Access to the Services requires an active subscription unless otherwise agreed in writing.

Subscriptions are billed on a recurring monthly basis and automatically renew unless cancelled in accordance with these Terms or any applicable commercial agreement between the parties.

Customer authorizes Revox and its payment providers to charge all fees associated with Customer's subscription plan and use of the Services. All fees are payable in U.S. dollars and are exclusive of applicable taxes, duties, governmental assessments, telecommunications charges, or similar fees, which shall remain the responsibility of Customer. Except as required by law or expressly stated otherwise by Revox, fees are non-refundable.

Revox reserves the right to modify pricing, subscription plans, included features, or usage limits upon reasonable prior notice. Any pricing changes will apply beginning with the next renewal period following such notice. Failure to pay fees when due may result in suspension or termination of access to the Services.

6. Customer Data

As between the parties, Customer retains all rights, title, and interest in and to Customer Data.

"Customer Data" includes all information, records, communications, contact information, call recordings, transcripts, documents, files, workflows, configurations, prompts, and other content submitted to, processed through, stored within, or generated through Customer's use of the Services.

Customer grants Revox a limited, non-exclusive, worldwide right to host, store, process, transmit, reproduce, analyze, and otherwise use Customer Data solely as necessary to provide, maintain, secure, support, and improve the Services.

Customer represents and warrants that it has all rights, permissions, authorizations, and legal bases necessary to provide Customer Data to Revox and to permit Revox to process such information in connection with the Services.

Customer remains solely responsible for the accuracy, quality, legality, integrity, and use of Customer Data.

Revox does not acquire ownership of Customer Data and shall not use Customer Data for purposes unrelated to providing and operating the Services except as otherwise permitted by applicable law, the Privacy Policy, or a separate written agreement between the parties.

As between the parties, recordings, transcripts, summaries, communication logs, call analytics, and other outputs generated from Customer Data through the Services shall be considered Customer Data and shall remain subject to Customer's ownership rights as set forth in these Terms.

Revox does not claim ownership of Customer Data or of any recordings, transcripts, summaries, or other outputs generated from Customer Data through the operation of the Services.

7. Communications and Compliance

The Services are designed to assist insurance agencies and related businesses in managing customer communications through conversational voice technology, workflow automation, transcription, call handling, and related software functionality.

Customer acknowledges that Revox provides technology infrastructure and software tools only. Customer remains solely responsible for determining how the Services are used within its business operations and for ensuring that all communications conducted through the Services comply with applicable laws, regulations, licensing requirements, professional obligations, and industry standards.

Customer is solely responsible for identifying the individuals with whom it chooses to communicate, determining the purpose and content of such communications, and ensuring that it possesses all rights, permissions, authorizations, notices, and consents required under applicable law.

Customer further acknowledges that Revox does not create, generate, source, verify, broker, sell, rent, purchase, or otherwise provide leads, prospect information, contact databases, marketing lists, or customer records. All leads, contact information, telephone numbers, customer records, and related data utilized through the Services are supplied exclusively by Customer or Customer's authorized representatives.

The Services may include functionality relating to call recording, call transcription, conversational analytics, communication summaries, and workflow automation. Customer is solely responsible for determining whether any notice, disclosure, authorization, or consent is required before recording, transcribing, monitoring, storing, or otherwise processing any communication and for ensuring compliance with all applicable laws governing such activities.

Customer is solely responsible for compliance with all laws applicable to its business activities, including laws relating to insurance operations, consumer protection, privacy, data protection, telecommunications, electronic communications, telemarketing, call recording, unfair or deceptive practices, and professional licensing requirements.

Revox does not monitor Customer's compliance obligations and shall have no responsibility for determining whether Customer's use of the Services complies with applicable law.

Nothing in the Services is intended to constitute insurance advice, underwriting guidance, legal advice, financial advice, regulatory advice, compliance advice, or professional services of any kind. Any decisions regarding insurance products, policy recommendations, customer eligibility, coverage determinations, claims matters, regulatory compliance, or customer communications remain solely the responsibility of Customer.

7A. SMS Messaging Terms

The Services may enable Customers to send transactional SMS messages to Call Participants in connection with Customer communications, including requested appointment-booking links, insurance quote intake forms, service-related follow-ups, and other information specifically requested by the Call Participant.

Before sending an SMS through the Services, Customer is solely responsible for obtaining and maintaining any consent, notice, disclosure, authorization, opt-in record, and other legal basis required under applicable law, carrier rules, and industry standards. This may include obtaining verbal consent during an inbound call when a Call Participant requests that a booking link, quote form, or other requested information be sent by text message.

By providing a mobile telephone number and agreeing to receive a requested text message, a Call Participant consents to receive transactional SMS messages from Revox on behalf of the applicable Customer. Consent to receive text messages is not a condition of purchasing any goods or services.

Message frequency varies based on the Call Participant’s requests and interactions with the applicable Customer. Message and data rates may apply.

Call Participants may reply STOP to opt out of future SMS messages at any time. For assistance, Call Participants may reply HELP. Opt-out requests must be honored promptly in accordance with applicable law and carrier requirements.

Customer is solely responsible for ensuring that the content, timing, recipients, purpose, and delivery of all messages sent through the Services comply with applicable laws, including the TCPA, state communications laws, privacy laws, insurance rules, carrier requirements, and applicable do-not-contact or suppression-list obligations.

Revox may suspend, restrict, or terminate SMS functionality where Revox reasonably believes Customer’s messaging activity may violate applicable law, carrier policies, industry standards, or create legal, operational, or reputational risk.

8. Call Recording, Transcription and AI Interactions

The Services may enable the recording, transcription, summarization, analysis, routing, and storage of communications processed through the platform.

Depending on Customer settings and configuration, communications processed through the Services may be recorded and transcribed automatically as part of the operation of the Services.

Customer acknowledges that Revox does not independently determine whether a communication should be recorded, monitored, disclosed, transcribed, retained, or processed. Customer remains solely responsible for determining whether any notice, disclosure, consent, authorization, or other legal requirement applies to the recording, monitoring, transcription, storage, or processing of communications and for ensuring compliance with all applicable laws and regulations.

The availability of recording-related settings or features within the Services does not constitute legal advice or a determination by Revox that any particular configuration satisfies Customer's legal obligations.

The Services may utilize artificial intelligence technologies to generate transcripts, summaries, classifications, suggested responses, workflow actions, and other outputs. Such outputs are generated automatically and may not always be accurate, complete, or free from error.

Customer remains responsible for reviewing and evaluating any output generated through the Services before relying upon it for operational, regulatory, legal, insurance, or commercial purposes.

Customer acknowledges that Revox acts solely as a provider of software and technology services and that responsibility for communications conducted through the Services remains with the Customer at all times.

9. Intellectual Property and Platform Rights

The Services, including all software, technology, interfaces, workflows, designs, functionality, documentation, trademarks, service marks, logos, branding, and other materials made available by Revox, are and shall remain the exclusive property of Revox and its licensors.

Except for the limited rights expressly granted under these Terms, no rights, title, or interest in the Services are transferred to Customer.

Customer shall not copy, modify, reproduce, distribute, reverse engineer, decompile, disassemble, create derivative works from, or otherwise attempt to access or derive the source code, underlying models, architecture, or technology of the Services except to the extent such restrictions are prohibited by applicable law.

As between the parties, Customer retains ownership of Customer Data, including call recordings, transcripts, contact records, communications, and other information submitted to or processed through the Services.

Subject to Customer's ownership rights in Customer Data, Revox may use aggregated, anonymized, de-identified, and statistical information derived from the operation of the Services for purposes such as analytics, security, platform improvement, service optimization, product development, and business operations, provided that such information does not identify Customer or any individual.

Unless otherwise agreed in writing, Revox does not acquire ownership of Customer Data and does not use Customer Data to train publicly available artificial intelligence models.

Any feedback, suggestions, recommendations, enhancement requests, or other input voluntarily provided by Customer regarding the Services may be used by Revox without restriction or obligation to Customer.

10. Confidentiality

Each party may receive or have access to non-public information relating to the other party's business, operations, technology, customers, pricing, products, services, or other proprietary matters ("Confidential Information").

Confidential Information includes, without limitation, Customer Data, business records, communication records, pricing information, technical information, product roadmaps, software functionality, security practices, operational processes, and other information that a reasonable person would understand to be confidential given the nature of the information and the circumstances of disclosure.

Each party agrees to use the other party's Confidential Information solely as necessary to perform its obligations under these Terms and to protect such information using reasonable administrative, technical, and organizational safeguards.

Neither party shall disclose Confidential Information to any third party except to employees, contractors, professional advisors, service providers, or affiliates who have a legitimate need to know such information and who are subject to confidentiality obligations no less protective than those contained herein.

Confidential Information shall not include information that: (a) becomes publicly available through no fault of the receiving party; (b) was lawfully known to the receiving party prior to disclosure; (c) is independently developed without reference to the disclosing party's Confidential Information; or (d) is lawfully obtained from a third party without restriction on disclosure.

Nothing in these Terms shall prohibit either party from disclosing Confidential Information where such disclosure is required by applicable law, regulation, court order, governmental request, or legal process, provided that, where legally permitted, the receiving party gives reasonable notice to the disclosing party before making such disclosure.

The obligations set forth in this Section shall survive the termination of these Terms and shall continue for so long as the applicable information remains confidential under applicable law.

11. Acceptable Use

Customer shall use the Services only in compliance with these Terms and all applicable laws, regulations, industry standards, and professional obligations.

Customer shall not, and shall not permit any Authorized User or third party to:

• use the Services for any unlawful, fraudulent, deceptive, misleading, abusive, harmful, or unauthorized purpose;
• use the Services in a manner that violates any applicable telecommunications, privacy, consumer protection, insurance, marketing, or data protection laws;
• misrepresent the identity of any person, business, organization, or communication source;
• transmit unlawful, defamatory, harassing, threatening, discriminatory, infringing, or otherwise objectionable content through the Services;
• attempt to gain unauthorized access to the Services, related systems, networks, accounts, or data;
• interfere with, disrupt, damage, disable, overburden, or impair the operation, security, integrity, or performance of the Services;
• reverse engineer, decompile, disassemble, copy, reproduce, or otherwise attempt to derive the source code, underlying models, architecture, or technology of the Services except to the extent expressly permitted by applicable law;
• use the Services to distribute malware, malicious code, harmful software, or other disruptive technologies;
• use the Services in connection with unlawful telemarketing, spam campaigns, unauthorized robocalling, deceptive communications, or any activity that violates applicable communications laws;
• or use the Services in any manner that could expose Revox, its customers, partners, vendors, or service providers to legal, regulatory, operational, or reputational risk.

Revox reserves the right to investigate suspected violations of this Section and may suspend, restrict, or terminate access to the Services where Revox reasonably determines that Customer's use of the Services violates these Terms or presents a legal, security, operational, or reputational risk.

12. Disclaimers

The Services are provided on an "as is" and "as available" basis.

To the fullest extent permitted by applicable law, Revox disclaims all warranties, representations, and conditions, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, accuracy, availability, reliability, or uninterrupted operation.

Customer acknowledges that the Services incorporate artificial intelligence technologies, automated systems, speech recognition technologies, transcription services, machine learning models, and third-party technology providers. As a result, outputs generated through the Services may contain inaccuracies, omissions, delays, errors, or unintended results.

Revox does not warrant that any transcript, summary, recommendation, classification, communication, workflow action, or other output generated through the Services will be accurate, complete, reliable, current, lawful, or suitable for Customer's intended purpose.

Customer remains solely responsible for reviewing and validating all outputs generated through the Services before relying upon them in connection with any business, operational, legal, regulatory, insurance, financial, or commercial activity.

Revox does not guarantee customer acquisition, lead quality, conversion rates, appointment bookings, policy sales, revenue generation, regulatory compliance, business performance, or any other commercial outcome arising from Customer's use of the Services.

Revox does not warrant that the Services will be uninterrupted, error-free, secure, or available at all times, nor does Revox guarantee the continued availability of any third-party service, telecommunications provider, integration, or technology upon which the Services may depend.

Nothing within the Services constitutes legal advice, insurance advice, underwriting guidance, financial advice, regulatory advice, compliance advice, or professional services of any kind.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Revox, its affiliates, officers, directors, members, managers, employees, contractors, licensors, service providers, and representatives shall not be liable for any indirect, incidental, consequential, special, exemplary, punitive, or enhanced damages arising out of or relating to the Services, these Terms, or Customer's use of the Services, regardless of the legal theory asserted and even if Revox has been advised of the possibility of such damages.

Without limiting the foregoing, Revox shall not be liable for any loss of profits, loss of revenue, loss of business opportunities, loss of customers, loss of goodwill, loss of anticipated savings, loss of data, business interruption, cost of substitute services, regulatory investigations, administrative penalties, compliance costs, or other commercial or economic losses.

Customer acknowledges that the Services are technology tools intended to support communications and operational workflows and that Revox does not control, supervise, direct, approve, or participate in Customer's business activities, insurance operations, communications, sales activities, regulatory compliance obligations, or customer interactions.

Revox shall have no liability arising from or relating to: Customer Data; the legality, quality, source, accuracy, or completeness of any lead, contact information, communication record, customer record, or information provided by Customer; communications initiated, received, recorded, transcribed, processed, or conducted through the Services; Customer's compliance or non-compliance with applicable laws, regulations, licensing requirements, industry standards, or professional obligations; the actions, omissions, decisions, recommendations, representations, or conduct of Customer or any Authorized User; the accuracy, completeness, reliability, or suitability of any transcript, summary, classification, recommendation, conversational response, workflow action, or other output generated through the Services; or any third-party service, telecommunications provider, artificial intelligence provider, cloud infrastructure provider, integration, or external system used in connection with the Services.

To the fullest extent permitted by law, Revox's aggregate liability arising out of or relating to the Services or these Terms shall not exceed the total fees actually paid by Customer to Revox during the twelve (12) months immediately preceding the event giving rise to the claim.

The limitations and exclusions set forth in this Section constitute an essential basis of the agreement between the parties and reflect the allocation of risk upon which the Services are made available.

14. Indemnification

Customer agrees to defend, indemnify, and hold harmless Revox AI LLC, its affiliates, officers, directors, managers, members, employees, contractors, licensors, service providers, successors, and assigns from and against any claims, demands, actions, proceedings, investigations, liabilities, damages, judgments, settlements, fines, penalties, losses, costs, and expenses, including reasonable attorneys' fees and legal expenses, arising out of or relating to:

• (a) Customer's use of the Services;
• (b) Customer Data or any information, content, communication, lead information, contact information, telephone number, call recording, transcript, document, file, workflow, prompt, configuration, or material submitted to, uploaded to, processed through, stored within, or otherwise used in connection with the Services;
• (c) any communication initiated, received, routed, recorded, transcribed, monitored, analyzed, processed, or conducted by Customer through the Services;
• (d) Customer's failure to obtain any consent, authorization, notice, disclosure, permission, or other legal basis required under applicable law;
• (e) Customer's violation of these Terms or any applicable law, regulation, licensing requirement, governmental order, regulatory obligation, or industry standard;
• (f) Customer's insurance-related activities, customer communications, sales activities, marketing activities, business operations, professional services, or regulatory compliance obligations;
• (g) allegations that Customer lacked the right, authority, permission, or legal basis to collect, use, upload, process, store, disclose, transfer, or communicate with any individual whose information was utilized through the Services;
• (h) Customer's infringement, misappropriation, or violation of any intellectual property right, privacy right, publicity right, contractual right, consumer protection right, or other right of any third party.

Customer acknowledges that Revox does not provide leads, contact databases, marketing lists, prospect information, insurance products, insurance advice, legal advice, underwriting services, compliance services, or professional services of any kind. Any claim arising from Customer's business activities, communications, customer relationships, insurance activities, or use of information supplied by Customer shall remain the sole responsibility of Customer.

Revox reserves the right, at its own expense, to assume exclusive control of the defense and settlement of any matter subject to indemnification. Customer shall cooperate fully with Revox in connection with the defense of such matter and shall not settle any claim affecting Revox without Revox's prior written consent.

15. Suspension and Termination

Revox may suspend, restrict, disable, or terminate Customer's access to all or any portion of the Services at any time if Revox reasonably determines that:

• (a) Customer has violated these Terms;
• (b) Customer's use of the Services creates a legal, regulatory, operational, security, reputational, or commercial risk to Revox, its customers, partners, vendors, service providers, or any third party;
• (c) Customer has failed to pay applicable fees when due;
• (d) Customer is using the Services in a manner that may violate applicable law or the rights of any third party;
• (e) suspension is necessary to protect the security, integrity, availability, functionality, or lawful operation of the Services;
• (f) Revox is required to do so by applicable law, governmental authority, court order, telecommunications provider, cloud provider, artificial intelligence provider, payment processor, or other third-party service provider.

Customer may terminate its subscription at any time in accordance with the cancellation procedures made available through the Services or any applicable commercial agreement.

Termination or expiration of the Services shall not affect any rights, remedies, obligations, liabilities, or accrued payment obligations existing prior to the effective date of termination.

Upon termination:

• Customer's right to access and use the Services shall immediately cease;
• Revox may disable Customer's access credentials and associated functionality;
• Customer shall remain responsible for all outstanding fees and obligations accrued prior to termination.

Following termination or expiration of the Services, Revox may retain, archive, anonymize, or delete Customer Data in accordance with its Privacy Policy, internal data retention practices, legal obligations, and legitimate business requirements.

Unless a longer retention period is required by applicable law, contractual obligations, dispute resolution requirements, security purposes, fraud prevention purposes, or legitimate business needs, Customer Data will be retained only for a reasonable period of time following termination.

The provisions relating to Intellectual Property, Customer Data, Confidentiality, Disclaimers, Limitation of Liability, Indemnification, Governing Law and Jurisdiction, Payment Obligations, and any other provisions that by their nature are intended to survive termination shall remain in effect following the termination or expiration of these Terms.

16. Third-Party Services

The Services may integrate with, rely upon, or otherwise utilize products, services, infrastructure, software, telecommunications networks, artificial intelligence systems, cloud platforms, payment processors, and other technologies provided by third parties ("Third-Party Services").

Customer acknowledges that Third-Party Services are not owned, operated, or controlled by Revox and may be subject to separate terms, conditions, privacy policies, service levels, and operational requirements established by their respective providers.

Revox does not warrant, guarantee, or assume responsibility for the availability, accuracy, reliability, security, performance, or continued operation of any Third-Party Services.

Customer acknowledges that interruptions, outages, delays, errors, service degradations, pricing changes, policy changes, or discontinuation of Third-Party Services may affect the availability or functionality of the Services.

Revox shall not be liable for any loss, damage, delay, interruption, or other consequence arising from or relating to any Third-Party Services.

To the extent required for the operation of the Services, Customer authorizes Revox to share Customer Data with Third-Party Services acting on Revox's behalf, subject to applicable law, the Privacy Policy, and appropriate contractual safeguards.

17. Governing Law and Jurisdiction

These Terms and any dispute, claim, controversy, or cause of action arising out of or relating to the Services or these Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of laws principles.

The parties agree that the state and federal courts located in the State of Delaware shall have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services.

Each party irrevocably submits to the personal jurisdiction of such courts and waives any objection based on improper venue, forum non conveniens, or similar grounds.

Nothing in these Terms shall prevent Revox from seeking injunctive relief, equitable relief, or other appropriate remedies in any court of competent jurisdiction to protect its intellectual property rights, confidential information, security interests, or other proprietary rights.

18. General Provisions

These Terms constitute the entire agreement between Customer and Revox with respect to the Services and supersede all prior or contemporaneous discussions, proposals, understandings, representations, communications, or agreements relating to the subject matter hereof.

Revox may update or modify these Terms from time to time. Any material changes will become effective upon posting the updated Terms through the Services or otherwise providing notice to Customer. Customer's continued use of the Services following the effective date of any updated Terms constitutes acceptance of such changes.

Customer may not assign, transfer, delegate, or otherwise dispose of any rights or obligations under these Terms without Revox's prior written consent. Revox may assign these Terms without restriction in connection with a merger, acquisition, corporate reorganization, financing transaction, sale of assets, or operation of its business.

If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect, and the invalid provision shall be interpreted to the maximum extent permitted by applicable law in order to reflect the original intent of the parties.

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or of any other provision.

Nothing in these Terms shall be construed as creating a partnership, joint venture, agency relationship, fiduciary relationship, employment relationship, or other similar relationship between the parties.

Revox shall not be liable for any delay, interruption, degradation, or failure in performance resulting from causes beyond its reasonable control, including acts of God, natural disasters, telecommunications failures, internet outages, cyberattacks, denial-of-service attacks, labor disputes, acts of government, public health emergencies, utility failures, cloud infrastructure outages, failures of third-party service providers, or other force majeure events.

Section headings are provided for convenience only and shall not affect the interpretation of these Terms.

These Terms may be executed electronically and accepted through electronic means, and such acceptance shall have the same force and effect as a handwritten signature.

19. Contact Information

If you have any questions regarding these Terms, the Services, privacy matters, legal notices, or other inquiries, you may contact Revox using the information below:

Revox AI LLC

2810 N Church St #759918, Wilmington, Delaware 19802, New Castle County, Delaware, United States

Website: revoxai.io

Privacy Inquiries: admin@revoxai.io

Revox may update its contact information from time to time by posting updated information through the Services or on its website.