Terms of Service

1. Who May Use Revox

Revox is intended for businesses, insurance agencies, producers, brokers, and authorized business users. You represent that you have authority to bind the company or agency you are using Revox on behalf of.

You are responsible for all activity under your account, including activity by your employees, contractors, team members, customers, clients, or any person using your account or agents.

2. What Revox Provides

Revox provides software tools that allow users to create and operate AI voice agents for business communications, including answering calls, collecting intake information, routing calls, sending booking links, creating summaries, generating call records, and supporting follow-up workflows.

Revox is a software platform. Revox is not an insurance agency, insurance carrier, broker, producer, underwriter, claims administrator, legal advisor, compliance advisor, or financial advisor.

3. No Insurance, Coverage, Policy, Legal, or Claims Advice

Revox AI agents are strictly prohibited from providing insurance coverage advice, policy advice, binding advice, claims determinations, legal advice, underwriting decisions, premium approvals, or recommendations about whether a customer is covered, should purchase coverage, should change coverage, should cancel coverage, or is eligible for coverage.

Revox may collect information and organize it for review by your licensed team. Revox does not replace licensed insurance professionals.

You are solely responsible for configuring your agents, prompts, workflows, tools, and scripts so they do not provide prohibited advice.

If you, your agency, your employees, your users, or your configured agents provide insurance coverage advice, policy advice, claims advice, legal advice, or any other regulated advice through Revox, you do so entirely at your own risk. You accept full responsibility for all consequences, claims, losses, complaints, regulatory actions, customer disputes, damages, fines, penalties, and liabilities that arise from that use.

You agree to indemnify and hold Revox harmless from any claim related to coverage advice, policy advice, claims advice, legal advice, or regulated insurance activity provided through or in connection with your use of Revox.

4. User Responsibility for AI Output

AI outputs may be incomplete, inaccurate, delayed, misunderstood, or inappropriate for a specific situation. You are responsible for reviewing, verifying, approving, and deciding whether to use any output generated by Revox.

You are responsible for the accuracy, legality, quality, and appropriateness of all information, prompts, knowledge sources, scripts, workflows, client data, and instructions you provide to Revox.

Revox does not guarantee that any AI-generated response, summary, transcript, intake, classification, transfer, or follow-up is accurate, complete, compliant, or suitable for your intended purpose.

5. Calling, SMS, TCPA, Robocall, and Consent Compliance

You are solely responsible for ensuring that all calls, outbound calls, AI-generated calls, prerecorded/artificial voice calls, SMS messages, follow-ups, campaigns, transfers, and communications made through Revox comply with all applicable laws and regulations, including the Telephone Consumer Protection Act, Telemarketing Sales Rule, state telemarketing laws, call recording laws, consent laws, do-not-call rules, disclosure rules, insurance regulations, and any similar rules.

You understand and agree that AI voice calls may be treated as artificial voice calls, prerecorded voice calls, automated calls, robocalls, or regulated communications under applicable law. You are solely responsible for obtaining and documenting all legally required consents, permissions, opt-ins, disclosures, and authorizations before contacting any person through Revox.

Revox may provide tools intended to support compliant workflows, but Revox does not guarantee TCPA compliance, insurance compliance, telemarketing compliance, or regulatory compliance. Use of Revox does not transfer your compliance obligations to Revox.

You agree not to use Revox to contact any person unless you have the legal right and required permission to do so.

6. Call Recording and Monitoring

If you record, transcribe, monitor, or analyze calls through Revox, you are solely responsible for complying with all applicable call recording, consent, notice, and monitoring laws. You are responsible for providing any required disclosures to callers and call recipients.

7. Prohibited Uses

You may not use Revox to:

• provide prohibited insurance, coverage, policy, legal, claims, financial, medical, or regulated advice;
• make unlawful calls, texts, robocalls, telemarketing calls, spam calls, or unauthorized outbound campaigns;
• contact individuals without required consent;
• misrepresent caller identity, agency identity, licensing status, carrier status, or purpose of a call;
• bind, cancel, alter, or approve insurance coverage unless performed by an authorized licensed professional outside the AI agent workflow;
• collect payment card data, bank credentials, Social Security numbers, or other sensitive data unless explicitly supported and legally permitted;
• harass, threaten, deceive, scam, defraud, or mislead anyone;
• violate privacy, publicity, consumer protection, insurance, telemarketing, or communications laws;
• reverse engineer, copy, resell, scrape, overload, or interfere with Revox;
• upload malicious code or use Revox to harm any system or person.

8. Suspension and Termination by Revox

We reserve the right to suspend, restrict, disable, or terminate your access to Revox at any time if we believe you have violated these Terms, created legal risk, created regulatory risk, failed to pay, misused the service, abused the platform, threatened the security or availability of Revox, or used Revox in a way that may harm Revox, customers, callers, or third parties.

We may suspend service immediately and without prior notice when necessary to protect the platform, comply with law, prevent misuse, reduce legal risk, or protect third parties.

9. Cancellation and Access

You may cancel your subscription at any time through your account or by contacting us.

When you cancel, your access to Revox stops immediately unless we expressly state otherwise in writing. Cancellation does not entitle you to a refund for fees already paid, and you remain responsible for any outstanding fees, usage charges, overages, phone number charges, SMS charges, call charges, or other amounts incurred before cancellation.

After cancellation, your AI agents, phone numbers, call flows, integrations, and access to the platform may stop immediately. You are responsible for exporting any data you need before cancellation.

10. Fees, Usage, and Overages

You agree to pay all fees associated with your subscription, usage, phone numbers, call minutes, messaging, add-ons, integrations, and overages.

Usage limits do not roll over unless expressly stated. If your use exceeds your plan limits, you agree to pay applicable overage fees.

We may change pricing or plan terms with notice. If payment fails, we may suspend or terminate access.

11. Phone Numbers and Third-Party Providers

Revox may rely on third-party providers for voice, phone numbers, SMS, email, hosting, AI models, analytics, payments, and other infrastructure.

Phone numbers may be subject to carrier rules, registration requirements, compliance requirements, availability, verification, and third-party restrictions. We do not guarantee that any phone number will remain available, portable, usable, compliant, or uninterrupted.

12. Data, Inputs, and Outputs

You retain ownership of the data you submit to Revox, including customer information, prompts, call content, transcripts, intake data, and uploaded knowledge sources.

You grant Revox the right to process, transmit, store, display, and use that data as needed to provide, maintain, secure, troubleshoot, improve, and support the service.

You are responsible for ensuring you have all rights, permissions, and consents necessary to provide data to Revox and to use it in connection with AI agents, calls, SMS, emails, integrations, and workflows.

13. Privacy

Our collection and use of personal information is described in our Privacy Policy. By using Revox, you agree that we may process personal information as described in the Privacy Policy.

14. Service Availability

We aim to provide reliable service, but Revox may be unavailable, delayed, degraded, interrupted, or changed due to maintenance, third-party providers, telecommunications networks, AI model providers, carrier issues, internet outages, security events, or other causes.

We are not liable for downtime, missed calls, failed transfers, failed messages, incorrect outputs, delayed communications, or service interruptions.

15. Disclaimers

Revox is provided “as is” and “as available.” We disclaim all warranties to the maximum extent permitted by law, including warranties of accuracy, merchantability, fitness for a particular purpose, non-infringement, availability, compliance, or uninterrupted operation.

16. Limitation of Liability

To the maximum extent permitted by law, Revox will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages.

To the maximum extent permitted by law, Revox's total liability for any claim will not exceed the amount you paid to Revox in the three months before the event giving rise to the claim.

17. Indemnification

You agree to defend, indemnify, and hold harmless Revox, its owners, officers, employees, contractors, vendors, and affiliates from any claims, damages, fines, penalties, losses, costs, or expenses arising from:

• your use of Revox;
• your agents, prompts, workflows, scripts, calls, campaigns, or outputs;
• your violation of law;
• your failure to obtain consent;
• TCPA, telemarketing, robocall, SMS, call recording, or do-not-call claims;
• insurance coverage advice, policy advice, claims advice, legal advice, or regulated activity;
• customer complaints or regulatory complaints;
• your data, inputs, or instructions.

18. Changes to Terms

We may update these Terms from time to time. Continued use of Revox after changes become effective means you accept the updated Terms.

19. Contact

Questions about these Terms may be sent to:

Revox — Email: legal@revoxai.io