The first release of Revox — your AI-powered call center

Agencies can now create their own AI voice agents and customize how each agent sounds, speaks, and handles conversations.

With the first release, users can:

• Select a voice for each AI agent
• Customize the agent's welcome message
• Customize the agent's system prompt
• Use the AI Prompt Writer to quickly generate a strong, professional prompt
• Create different agents for different roles, departments, or call types

Revox includes an AI Prompt Writer that helps users create better instructions for their voice agents.

Instead of writing the full system prompt manually, users can describe what they want the agent to do, and the AI Prompt Writer helps create a clear, structured prompt that guides the agent's behavior.

This makes it easier to launch agents that sound professional, ask the right questions, and follow the agency's workflow.

Users can now power their agents with agency-specific knowledge by adding documents and URLs to the agent's knowledge base.

Agents can use this information to better answer questions about the agency, services, processes, FAQs, and other important business details.

Users can add:

• Documents
• Website URLs
• Agency information
• Service details
• Frequently asked questions
• Internal instructions and process information

Revox now supports multilingual agents, allowing agencies to create AI voice agents that can communicate with callers in multiple languages.

This helps agencies better serve diverse clients, improve accessibility, and provide a smoother caller experience for customers who prefer another language.

Users can now create a human transfer directory so voice agents know where to send callers when a human team member is needed.

Agencies can add transfer contacts for different departments, team members, or call types, helping the AI agent route conversations more effectively.

This is useful for:

• Sales teams
• Service teams
• Claims support
• Account managers
• Front desk staff
• Emergency or urgent call routing

Revox supports transfers from one AI voice agent to another AI voice agent.

This allows agencies to start building a complete AI call center where different agents can specialize in different responsibilities.

For example, a main receptionist agent can answer the call, understand what the caller needs, and then transfer the conversation to another specialized AI agent for:

• Personal auto intake
• Home insurance intake
• Service requests
• Appointment booking
• Claims intake
• General support

Revox includes insurance-specific tools that help agents collect structured information from callers.

In this release, agencies can use tools such as:

• Personal auto intake
• Home insurance intake
• Service request intake
• Appointment booking

Voice agents can now help callers book appointments.

This allows agencies to reduce back-and-forth communication and make it easier for prospects or clients to schedule time with the team.

Appointment booking can be used for:

• New quote consultations
• Renewal reviews
• Service calls
• Follow-up meetings
• General agency appointments

Revox agents can collect service requests from callers and organize the details for the agency.

This is useful for common client needs such as:

• Policy changes
• Certificate requests
• Billing questions
• Claims-related questions
• Updating contact information
• General account support

After a call or completed intake, Revox can send the collected information directly to the agency by email.

This helps teams receive important caller details, intake information, service requests, appointment details, and next steps without needing to manually review every conversation.

Email delivery helps agencies stay organized and respond faster.

With this first release, agencies can begin using Revox to:

• Build custom AI voice agents
• Train agents with documents and URLs
• Create multilingual caller experiences
• Route calls to humans
• Transfer calls between AI agents
• Collect insurance intake information
• Book appointments
• Capture service requests
• Receive call details by email
• Start building a complete AI-powered call center

This is the first major release of Revox, and it lays the foundation for a smarter, more automated way for insurance agencies to manage phone conversations.

Revox is built to help agencies answer more calls, capture better information, and create a more organized experience for both clients and team members.