Agent Welcome Message
Creating Agents
The welcome message is the first thing the caller hears.
General Agency Greeting: "Hi, thanks for calling {{agency_name}}. This is {{agent_name}}, the virtual assistant. How can I help you today?"
Quote-Focused Greeting: "Hi, thanks for calling {{agency_name}}. I can help collect information for a quote or connect you with the right person. How can I help?"
Service-Focused Greeting: "Hi, thanks for calling {{agency_name}}. I can help with policy questions, service requests, quote intake, or getting you to the right team member."
The best welcome messages are short and clear.