What Service Requests Are

Service Requests are structured tickets created when an existing customer calls about a policy, document, billing issue, or general account need.

Instead of leaving a voicemail or writing down a note, Revox collects the request and organizes it for your team.

Examples: add driver, add vehicle, address change, proof of insurance, certificate request, billing question, renewal question, cancellation request, callback request.

Service Requests help agencies handle existing-client calls without losing context.