Agent to Human Transfer
Transfers & Routing
Revox can transfer callers to a human team member when a conversation needs licensed support, personal attention, or escalation, while keeping the context from the call intact.
Use human transfer when the caller asks for a licensed agent, needs pricing or coverage advice, is upset, has an urgent issue, asks to change or cancel coverage, or has a complex situation.
The agent should explain the transfer clearly: "I'm going to connect you with someone from the team who can help further."